Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. Technical support may be delivered by phone, e-mail, live support software, live chat or website, or other tools where users can log an incident.
Technical support refers to the service that entities provide to users of technology products or services.
In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision, or customization of the product, or other support services.
Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered by phone, e-mail, live support, live chat or website, or other tools where users can log an incident.
Larger organizations frequently have internal technical support available to their staff for computer-related problems.
The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.
It means a company will receive a list of well-defined services on an ongoing basis, with well-defined ``response and resolution times`` for a fixed rate.
The premise behind this type of support is that the customer has purchased a fixed number of hours to use either per month or year.
“They’re a team of very intelligent engineers.”
“Whenever there was a problem, they were able to resolve it within 24 hours.”
“The development was smooth, and the design was done well.”